Shipping Rates

 

• Free Shipping Promotion

As part of our store's grand opening promotion, we offer complimentary standard shipping to urban areas in Australia for qualifying orders over 150 AUD.​ This promotion is applied automatically at checkout for eligible orders.

 

• Standard Shipping Rates within Australia

Shipping rates for orders that do not qualify for free shipping are calculated based on the weight of the items and the delivery destination.​ Rates will be shown during the checkout process prior to confirming payment.

​

• Shipping Outside of Australia

​Please reach out to our customer support team on Instagram or through email if you need to inquire about shipping fees outside of Australia.​​​

​

​

Processing Time

We strive to process and dispatch your order promptly.

Orders are typically processed within 1 business day after payment confirmation. However, during peak seasons or promotions, processing times may be extended.

​

​

Order Tracking

Once your order ships, you will receive a shipment confirmation email with tracking information. You can track your order using the provided tracking number through the carrier's website.

​

​

Delivery Issues

In the event of a delay, loss, or damage during transit, please contact the carrier immediately for assistance.

We are not liable for delays or lost items caused by weather conditions, carrier issues, shipping restrictions due to legal limitations, and other unforeseen circumstances.

​

​

Changes to Shipping Terms

We reserve the right to update or modify these shipping terms and conditions at any time without prior notice. If you have any questions about our shipping terms and conditions, please contact us via email at flowermoon.customers@gmail.com.